General Business Conditions

Principal Elektrik s.r.o. for the sale of goods through the online store located at pelek.eu named Principal Elektrik s.r.o.

Content

Contact Date
Basic terms
Information for customers before concluding the sales contract
The process of concluding the sales contract
Price of goods and payment methods
Delivery of goods and place of fulfillment
Rights from defective performance
Methods of resolving and closing complaints
Personal data protection
Force majeure
Alternative dispute resolution
The final part, including applicable law and jurisdiction

1. Contact details

1.1 Online store operator:

Principal Elektrik s.r.o.

Headquarters: Osadní 869/32, 17000 Prague, Czech Republic

CUI: 03402614

CIF: CZ03402614

Authorized representative: Sergii Kryvulia

Registration court / commercial register: Municipal Court in Prague Registration number: 231166

Registered office address: Peteřska nam 2, 11000 Prague,

(hereinafter referred to as „seller“ and „us“)

Phone: +420774242766

Email: shop@pelek.eu

Customer service: For our clients, we provide customer support at the phone number and email mentioned above on working days between 9:00 AM and 5:00 PM.

2. Basic terms

2.1 These general business conditions (hereinafter referred to as „VOP”) of the seller regulates the rights and obligations of the contracting parties arising in connection with or based on the sales contract (hereinafter referred to as „sales contract“)

concluded between us and consumers or entrepreneurs (hereinafter referred to as „client“ and „you”) through Principal Elektrik s.r.o. on pelek.eu.

2.2 Online store. The seller's online store (hereinafter referred to as “online store”) is operated on the site pelek.eu Principal Elektrik s.r.o.

2.3 What can you purchase from us? In our online store Principal Elektrik s.r.o. you can purchase products that we display and offer. If a license for use is provided, it is also included.

2.4 Who is considered a consumer? The consumer is any natural person who, outside the framework of their commercial activity or outside the framework of exercising their independent profession, concludes a sales contract with us or acts in another legal manner towards us (hereinafter referred to as “consumer”). The online store is intended exclusively for customers who are consumers. Sales to businesses are not possible.

2.5 Products with digital content. For contracts for the delivery of products with digital content, these GTC apply accordingly, unless otherwise provided. Digital content refers to data created and provided in digital form.

2.6 Products with digital elements. For contracts for the delivery of physical data carriers, which serve exclusively as carriers for digital content, these GTC apply accordingly, unless otherwise provided. Digital content refers to data created and provided in digital form.

2.7 Return of household appliances. Considering the obligations imposed by § 38 of Act 185/2001 Sb. on waste, as amended, we inform clients that old electrical appliances can be handed over free of charge for disposal at the address: Kirilovova 181, 739 21 Paskov, .

3. Communications to clients before concluding the sales contract

3.1 The seller's authorization and the control authorities. We are authorized to sell goods based on the authorization to exercise a profession. The control of the profession is carried out by the competent authority within its competence. The control over personal data is carried out by the Office for Personal Data Protection. The Czech Trade Inspection Authority exercises, within the established limits, among other things, supervision of compliance with Act No. 634/1992 Sb., on consumer protection.

3.2 Illustrative character. The photos you see on our website are for illustrative purposes only.

3.3 Additional costs. We do not charge additional costs for telecommunications means (for example.

if you call us at our phone number, you will only pay the regular call rate).

3.4 Consumers have the right to withdraw from the sales contract without providing reasons, for a period of at least 14 days, which begins to run no later than from the date of receipt of the goods (or the last product, partial delivery, or the last unit in the case of a contract for multiple goods from a single order, or the delivery of goods in multiple partial deliveries or units). The seller may offer a longer period. To meet the deadline, it is sufficient to send a notification regarding the exercise of the right to withdraw from the contract before the expiration of this period.

3.5 Form for withdrawing from the sales contract. To exercise the right to withdraw from the contract, you must do so clearly, via email, phone, or address, or in another way. You can use the attached withdrawal form for the sales contract, but this is not mandatory.

3.6 When you do not have the option to withdraw from the sales contract. The client does not have the right to withdraw from the following contracts:

3.6.1 regarding the delivery of goods that have been modified and/or created at the request of the customer or for that person;

3.6.2 on the delivery of goods, the price of which depends on independent fluctuations of financial markets at our discretion, which may occur during the withdrawal period from the sales contract;

3.6.3 on the delivery of goods subject to rapid deterioration, as well as goods that have been irrevocably mixed with other goods after delivery;

3.6.4 on the delivery of goods in sealed packaging, which the consumer has removed it from the packaging and for reasons of health protection or hygiene is not suitable to be returned after it has been opened by the consumer, which also applies in the case of audio or video recordings and software programs, if the customer has damaged the original packaging;

3.6.5 on accommodation, transportation of goods, rental of a means of transport, catering, or leisure activities, if it must be fulfilled according to the contract on a specific date or within a certain period;

3.6.6 on the delivery of newspapers, periodicals, or magazines except for subscription contracts for their delivery;

3.6.7 on the provision of services, if they have been provided in full; in the case of fulfillment for a fee, only if it started with the prior express consent of the consumer before the expiration of the withdrawal period from the contract and the contractor informed the consumer before concluding the contract that by providing the service the right to withdraw from the contract is lost;

3.6.8 on urgent repair or maintenance, which must be carried out at the location designated by the consumer at their express request; this does not apply to carrying out other repairs than those requested or delivering other goods than the spare parts necessary for carrying out the repair or maintenance;

3.6.9 on delivery digital content, if it was not delivered on a tangible medium and was delivered with your prior express consent before the expiration of the withdrawal period from the sales contract and we informed you before concluding the sales contract that in this case you do not have the right to withdraw from the sales contract.

3.7 The value of the returned goods and the related costs of returning the goods. The direct costs of returning the goods are borne by you. If the value of the returned goods exceeds 990 CZK (990.01 CZK excluding shipping costs), the seller will bear the return costs.

3.8 Refund of the purchase price. If you withdraw from the sales contract within the withdrawal period, we are obliged to refund the purchase price (except for additional costs if you chose a different type of delivery than the cheapest standard delivery offered by the seller), using the same payment method as when the money was received, unless we agree otherwise, no later than 14 days from the moment we receive the returned goods or it is reliably proven to us that it has been shipped. You will not be charged any fee for this refund. If we do not receive the goods back, we have the right not to refund the purchase price.

3.9 Address for sending returned goods. The return label is usually available in the user account on pelek.eu. If we have not provided a label for returning the goods, use this address to send the goods Kirilovova 181, 739 21 Paskov, . Additionally, please contact us via email shop@pelek.eu or at the phone number 601548120, to ensure that your rights to return the goods are guaranteed and to agree on an individual procedure.

3.10 Gift. If a gift is offered to the customer along with the goods, the donation contract between us and the customer is concluded with a suspensive condition that if the customer or we withdraw from the sales contract, the donation contract regarding that gift loses its validity and the customer is obliged to return the gift offered along with the goods.

4. The process of concluding the sales contract

4.1 Creating the order. The customer can choose one or more goods by adding them to the virtual shopping cart, where the customer can view the selected goods, modify their quantity, or remove them from the shopping cart. By pressing the “Checkout” button, the customer is invited to enter delivery information and choose the payment method. Before completing the order, the customer is allowed to check and modify the data they have entered in the order, possibly the customer’s data. By clicking the “Mandatory order for payment”, the order process is completed and the sales contract is concluded.

4.2 Acceptance of GTC. By submitting the order, you confirm that you have familiarized yourself with and agree to these GTC and our personal data processing policies.

4.3 Consent of the legal representative for the minor customer. If a minor customer purchases from our online store, prior consent from their legal representative is required.

4.4 Characteristics of the goods. The customer is obliged to familiarize themselves with the characteristics, type, and recommended use of the goods before completing the order. By placing the order, the customer confirms that they have familiarized themselves with this information and that they understand it.

4.5 Order confirmation. The seller confirms receipt of the customer's order by sending an order confirmation via email. This order confirmation serves only to inform the customer that the order has been received and will be processed, at the latest within 2 working days from the customer's order. The sales contract is already concluded at the moment of pressing the button “Mandatory order for payment“.

4.6 Contractual language. The contractual language is Czech.

4.7 Obligations arising from the sales contract. By concluding the sales contract, we commit to deliver the purchased goods to you and to allow you to acquire ownership rights over the goods. You, by concluding the sales contract, commit to take over the goods and to pay us the price of the goods.

4.8 GTC copy of the form for withdrawal from the sales contract. The customer will receive a copy of the concluded sales contract, that is, the current text of these GTC. The consumer customer will also receive the form for withdrawal from the sales contract within the legal term.

5. The price of goods and payment methods

5.1 Price. All prices of goods are expressed in Czech crowns (Kč) and are included in the price with VAT.

5.2 Payment options. The payment methods for the price of the goods and any costs associated with the delivery of the goods can also be found on the seller's description page. We reserve the right not to offer the client a partial payment method for the goods in certain cases. The client has the option:

5.2.1 PayPal (The client is redirected to PayPal, where they will pay the purchase price from their PayPal account, according to PayPal's terms of use, available at https://www.paypal.com)

5.2.2 Payment by card

5.2.3 Payment by bank transfer or instant bank transfer

5.2.4 Apple Pay, Google Pay

5.3 Unrealistic price of the goods. In the event that an unrealistic price of 0 Kč or a price very inappropriate to the market appears, when an inappropriate price is considered a price below our acquisition cost, we reserve the right to remove this item from your sales contract proposal. You will be informed about this at your email address.

5.4 Invoice format. We establish that invoices will be sent electronically to your email address.

5.5 Full payment of the purchase price. We reserve the right of ownership over the goods until full payment of the purchase price according to the corresponding sales contract.

6. Delivery of goods and place of fulfillment

6.1 Delivery of goods. The goods will be delivered within the delivery period specified for that type of goods. We commit to delivering the goods within a maximum of 30 days. About any changes in the term

we will always inform you about the delivery. Along with the purchase price, you are required to pay us any costs associated with the packaging and delivery of the goods at the agreed value, as well as a supplement for the chosen payment method. Unless otherwise specified, the purchase price also includes the costs associated with the delivery of the goods. Before concluding the sales contract, you will be informed about the final price that includes packaging and transport costs.

6.2 Delivery address. The goods are delivered to the address specified by the client in the order.

6.3 Method of transport. The client can choose the method of transport for the goods to any address specified in the order.

6.4 Repeated delivery and associated costs. In the event that, for reasons attributable to you, it is necessary to deliver the goods repeatedly or in a manner other than that specified in the order, you are obliged to pay the costs associated with the repeated delivery of the goods, respectively the costs associated with another method of delivery.

6.5 Receipt of the goods. At the moment of receipt of the goods by the client, the risk of damage and accidental deterioration of the quality of the purchased goods passes to the client. If the client was to receive the goods from the carrier, the risk passes

the risk of accidental destruction and accidental deterioration of the quality of the purchased good passes to the client at the moment when they are allowed to dispose of the good, no earlier than at the specified delivery time.

6.6 The client's obligation upon receipt of the good. Upon receipt of the good, you are obliged to check it and ensure its characteristics (especially if you received the correct type of good, if the good has the agreed quality, if the good in its packaging contains everything it should contain according to the instructions). In the case of visible damage to the delivery by the carrier, the client is obliged not to accept such a delivery from the carrier at all. We do not assume responsibility for damages caused by the carrier, possibly for the delayed delivery of the good, regardless of the reason for the delay.

6.7 Damages that may arise to the seller from the non-collection of the good. If the consumer client does not take the good upon its delivery by the carrier, the good is subsequently returned to the Seller and, at the same time, if the consumer client does not withdraw from the sales contract within 14 days from the failed delivery of the good, the seller has the right to request from the client the costs charged by the carrier for returning the good to the seller. These costs represent for the seller a damage that has arisen from the violation of the client's legal obligations.

7. Rights from defective performance

7.1 Defective performance. This part of the VOP applies to regulate the rights and obligations in exercising the rights from defective performance in the sale of goods between us as the seller and the client as the buyer.

7.2 When to report defective goods. You must report the defects of the good to us (to report them) without delay after the defect has appeared. Otherwise, the court will not recognize your right to a defective delivery. You have the right to report a defect that appears in consumer goods, within 24 months from the receipt of this good. This does not apply to goods for which the period during which the good can be used is mentioned on the packaging, label, in the instructions attached to the good, or in advertising, according to other legal regulations. The provisions regarding the quality guarantee (contractual guarantee) apply here.

7.3 What will happen after the expiration of the 24 months? After the expiration of the 24 months, defects in the good can no longer be reported. If possible for the respective good, this period is extended by the time you could not use the good because it was in the process of a justified complaint. Although we strive to resolve complaints always in your favor, with some goods the instructions mentioned on the packaging/label/information in the prospectus must be followed – otherwise, it will be damaged.

7.4 Contractual warranty. If a longer voluntary contractual warranty of more than 24 months from the receipt of the goods has been guaranteed for the respective good, you will be able to report the defects of the good during this period. The period is extended by the time you could not use the good because it was in the process of a justified complaint.

7.5 Assumption that the goods are defective. If the defect manifests within 12 months from the receipt of the goods, it is considered that the goods were defective from the time of receipt, unless we prove otherwise.

7.6 For which defects are we not responsible? We are not responsible for defects in the following cases: 7.6.1 if the defect of the goods is present at the time of receipt and for such a defect a reduction in the purchase price has been agreed,

7.6.2 the defect occurred in goods from wear caused by normal use, or results from the nature of the goods,

7.6.3 is caused by you and occurred due to improper storage, improper maintenance, your intervention or mechanical damage, all of this in conditions that do not correspond to temperature, dust, humidity, other environmental influences and is thus directly established by us or by the manufacturer (usually on the prospectus/label of the goods), or results from legal regulations,

7.6.4 goods that have been modified by the customer and the defect occurred as a result of this modification,

7.6.5 the use of the goods in conditions that do not correspond to temperature, dust, humidity, chemical and mechanical influences of the environment, which are directly established by the seller or manufacturer, or result from legal regulations,

7.6.6 the defect occurred as a result of an external event beyond our control (for example, a natural event).

7.7 What do I need to do to report a defect in the goods? To exercise your rights regarding the defects of the goods, please contact us through your user account on pelek.eu, based on which we will contact you and agree on the next steps. Alternatively, you can contact us directly at our email address.

7.8 Confirm receipt of complaint. After sending the message exercising your right to complain, we will contact you within 2 working days. The moment of exercising the complaint is considered the moment we receive information about the exercise of the complaint regarding the goods.

7.9 Return of the complained goods to the seller. The goods must be returned complete, undamaged (except for the complained defect), ideally in the original undamaged packaging, so that we can adhere to proper hygiene principles. We will collect the goods for defect removal at our expense. We will contact you to agree on the next steps.

7.10 Confirmation. After receiving the complained goods, you will be sent a confirmation of the receipt of the complaint and its content to the email address you indicate.

8. Ways to resolve and conclude the complaint

8.1 What will influence my options. You will have the right to request removal of the defect that occurred. According to your choice, you can select:

8.1.1 repair of the goods; 8.1.2 delivery of a new good; or

8.1.3 delivery of the missing part.

On your part, this should not be an unreasonable request. If for us the repair of the goods will represent significant difficulties or will not be a reasonable request in relation to the value of the goods and the importance of the defect, we will inform you. We will also proceed this way if we assess your request for the delivery of a new good as unreasonable in relation to the defect of the good or the value of the good.

8.2 If it concerns a fundamental breach of the sales contract. If the defect constitutes a fundamental breach of the sales contract, you will have the right to withdraw in the sales contract or to request a reasonable reduction of the purchase price of the goods.

8.3 When will it be possible to request a refund of the purchase price? In certain situations, it will be possible to withdraw from the sales contract and request a refund of the purchase price. It will not be possible in the situation where the defect of the goods is not significant. What will be the situations in which you can withdraw from the sales contract and request a refund of the purchase price:

8.3.1 we refuse to eliminate the defect of the goods or we have not repaired this defect within a reasonable time;

8.3.2 from our statement or from other circumstances it will be evident that the defect will not be eliminated within a reasonable time or without significant difficulties for the buyer;

8.3.3 the defect of the goods manifests repeatedly; or

8.3.4 refers to a fundamental breach of the sales contract.

8.4 When will it be possible to request a reasonable reduction of the purchase price of the goods? In certain situations, you may still request a reasonable reduction of the purchase price. It will not be possible in the situation where the defect of the goods is not significant. What will be the situations in which you can request a reasonable reduction of the purchase price?

8.4.1 we refuse to eliminate the defect of the goods or we have not repaired this defect within a reasonable time;

8.4.2 from our statement or from other circumstances it will be evident that the defect will not be eliminated within a reasonable time or without significant difficulties for the buyer;

8.4.3 the defect of the goods manifests repeatedly; or

8.4.4 refers to a fundamental breach of the sales contract.

8.5 You inform us of the method of resolving the complaint. You are obliged to inform us which right from the defective performance you have chosen, namely upon notification of the defect or without unjustified delay after the notification of the defect. The choice made cannot be changed without our consent; this does not apply if you request the repair of a defect that proves to be irreparable.

8.6 Returning the original goods. In the case of resolving the complaint by delivering new goods, you are obliged to return the initially delivered goods (unless we agree otherwise). The delivery of new goods cannot be requested by the customer (and cannot withdraw from the sales contract) if they cannot return the goods in the condition in which they were received. This does not apply if you have used the goods before discovering the defect or if there has been a change in condition during the defect assessment. Also, if, through no fault of your own, the goods cannot be returned in their original condition.

8.7 When will the complaint process be completed? The complaint process ends in a term of 3 weeks from the exercise of the right of defect, if we do not agree otherwise.

8.8 Closing the complaint. If the claimed goods were sent to us for complaint via a carrier, they will be automatically sent to your address after the complaint is resolved, along with a confirmation of the date and manner of resolving the complaint, including a confirmation of the remedy and the duration of the complaint, possibly a justification for the rejection of the complaint.

8.9 Obligation upon receipt of the claimed goods. You also have the obligation to check the completeness of the claimed goods upon receipt, especially that the delivery contains everything it should contain. Subsequent objections will not be considered.

9. Protection of personal data

9.1 Principles of personal data processing. Additional information about what personal data we process, in what way, for what purpose, and for how long it is processed can be found in our personal data processing principles.

10. Force majeure

10.1 What is force majeure. Force majeure, in the sense of these GTC, is considered any obstacle that has arisen independently of our will and prevents us from fulfilling our obligation, if it cannot be reasonably assumed that we could have avoided, overcome, or anticipated this obstacle or its consequences. The effects exclude

liability is limited only to the period during which the obstacle associated with these effects persists.

11. Alternative dispute resolution

11.1 Out-of-court dispute resolution. For out-of-court resolution of consumer disputes from the sales contract, the Czech Trade Inspection Authority, located at Štěpánská 567/15, 120 00 Prague 2, ID: 000 20 869, website address: https://adr.coi.cz/cs. The platform for online dispute resolution, available at the website address https://ec.europa.eu/consumers/odr can be used for resolving disputes between the seller and the consumer from the sales contract.

11.2 European Consumer Centre Czechia. European Consumer Centre Czech Republic, located at Štěpánská 567/15, 120 00 Prague 2, website address: https://evropskyspotrebitel.cz is the contact point according to the Regulation of the European Parliament and of the Council (EU) No. 524/2013 of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (regulation on online dispute resolution for consumer disputes).

11.3 Complaints. Before starting the out-of-court dispute resolution, we recommend that you contact us at our email address shop@pelek.eu. We always try to resolve the dispute amicably first. Your complaints

will be resolved no later than within 2 working days (48 hours; this period may be extended by the days of rest and public holidays that are customary in the Czech Republic).

12. Final part, including applicable law and judicial competence.

12.1 Obligation to respect consumer rights. If a provision of these GTC contradicts legal regulations regarding consumer protection, the law takes precedence, and we commit to respecting it.

12.2 Null or ineffective GTC provision. If a certain provision of the GTC is null or ineffective, or becomes so, instead of the null provisions, provisions whose meaning is as close as possible to the null provision will come into effect. The nullity or ineffectiveness of a provision does not affect the validity of the other provisions.

12.3 Legal order. In the case of the existence of an international element, we establish that our legal relationship will be governed by the legal order of the Czech Republic, excluding all provisions of conflict norms that refer to another legal order. This choice of law shall not deprive the consumer user of the protection afforded by the provisions of the legal order of the country in which they have their habitual residence. The contracting parties establish that they expressly exclude the application of the UN Convention on Contracts for the International Sale of Goods. According to Article 6(2) of the Rome I Regulation, the imperative provisions of the law that would be applicable without this clause shall always apply.

12.4 Disputes and judicial competence. The contracting parties establish that for the resolution of any disputes arising from the sales contract, where an international element is present, the competent courts will always be those at the location of our registered office. This does not affect consumer rights according to special legal regulations.

12.5 If we establish different conditions for concluding the sales contract. The provisions of the GTC are an integral part of the sales contract. Provisions different from the GTC may be established in the sales contract. Different agreements in the sales contract take precedence over the provisions of the GTC.

12.6 The necessity of reading the GTC for concluding the sales contract. Reading these GTC is voluntary; unfortunately, without reading them, the sales contract cannot be concluded.

12.7 The validity of the GTC. These GTC are valid from 01.01.2024 and cancels the validity of the previous commercial conditions.