Product return policy

Principal Elektrik s.r.o. for the sale of products through the online store operated via pelek.ro under the name Principal Elektrik s.r.o.

Customer support

  1. Contact information: email: info@pelek.ro, telephone: +420774242766
  2. Availability of customer support. For our customers, we provide customer support at the telephone number and email address mentioned above on business days from 9:00 a.m. to 5:00 p.m.
  3. Processing time for your request or complaint. Your request will be processed no later than within 2 business days (48 hours; this period may be extended by public holidays and days off customary in the Czech Republic).

Right to withdraw from the sales contract

  1. The consumer has the right to withdraw from the sales contract without giving a reason within 14 days from the date on which you or a third party designated by you, other than the carrier, received the products (or the last product, partial delivery, or last item in the case of a sales contract for multiple items in a single order, or delivery of the product in multiple partial deliveries or items).
  2. Where can you exercise your rights? If you decide to withdraw from the sales contract, please inform us through your user account. Alternatively, you can contact us at info@pelek.ro or by telephone at +420774242766. You may withdraw from the sales contract by making any clear statement (for example, by email). For this purpose, you may use the attached withdrawal form, which is not mandatory.
  3. Address for returning products. The return label is usually available in your user account on pelek.ri. If we have not provided a label for returning the products, please use the following address to return the products: Principal Elektrik s.r.o., Kirilovova 181, 739 21 Paskov, . Alternatively, please contact us at info@pelek.ro or by telephone at +420774242766, to ensure that your product return rights are guaranteed and to agree on an individual procedure.
  4. Withdrawal within the time limit. To comply with the withdrawal period, it is sufficient for you to send the notification exercising your right to withdraw from the contract before the withdrawal period expires.
  5. You can find more information about the conditions for returning products in our Terms and Conditions.

Consequences of withdrawing from the sales contract

  1. What happens if you withdraw from the sales contract? If you withdraw from the sales contract, we will refund all payments we have received from you, including delivery costs, without delay and no later than fourteen days from the date on which we received notification of your withdrawal from the sales contract (except for any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us).
  2. Refund. For this refund, we will use the same payment method that you used for the initial transaction, unless we agree otherwise; under no circumstances will you be charged any fees for this refund. We may refuse to issue the refund until we have received the products back or until you provide proof that you have returned the products, whichever occurs earlier.
  3. Obligation to return the products. The products must be returned or handed over to us without delay, and no later than fourteen days from the date on which you notify us of your withdrawal from the sales contract. The deadline is met if the products are shipped before this period expires.
  4. Costs of returning the products. The direct costs of returning the products are borne by the customer. If the value of the returned product exceeds 214 RON excluding delivery costs (i.e., from 215.01 RON), we will bear the direct return shipping costs. The direct costs of returning products which, due to their nature, cannot be returned by ordinary mail are borne by you.
  5. Reduction in the value of the products. If you withdraw from the sales contract, you are responsible for any reduction in the value of the returned or sent-back products resulting from handling the products in a manner other than what is necessary to familiarize yourself with their nature and characteristics. If damaged or incomplete products are returned to us, we will deduct our claim for compensation from the purchase price you request to have refunded. We will always assess the specific case to determine the extent of the damage and devaluation of the products and establish the appropriate reduced value. We will inform you of these measures at the email address provided.
  6. Inability to withdraw from the sales contract. These cases are described in detail in Article 3.6 of the General Terms and Conditions.

Withdrawal form for the sales contract

Seller identification: Principal Elektrik s.r.o., registered office: Osadní 869/32, 17000 Prague, Czech Republic, Company Identification Number: 03402614

(If you wish to withdraw from the sales contract, you may complete this form and send it back to us.)

— Address for returning the products: Principal Elektrik s.r.o., Kirilovova 181, 739 21 Paskov, , info@pelek.ro, +420774242766

— Notice that I am withdrawing from the sales contract concerning these products/provision of these services:

— Date of order/date of receipt of the products:

— Consumer(s)' name: 

— Consumer(s)' address:

— Consumer(s)' signature (only if this form is submitted in paper form):

— Date