Complaints/Dispute Resolution

The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID number: 000 20 869, website: https://adr.coi.cz/cs.

The European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, internet

address: https://evropskyspotrebitel.cz, is a contact point pursuant to the regulation of the European Parliament and

Council (EU) No. 524/2013 of 21 May 2013 on the online resolution of consumer disputes and amending Regulation (EC)

No. 2006/2004 and Directive 2009/22/EC (regulation on the online resolution of consumer disputes).

The platform for resolving disputes between the seller and the customer arising from the purchase contract may also be used for dispute resolution

for online dispute resolution at https://ec.europa.eu/consumers/odr.

In this context, we are required to refer you to our email address info@pelek.ro.

We always try to resolve any disputes arising from our contract by mutual agreement.