Complaints/Dispute Resolution

Czech Trade Inspectorate, with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID number: 000 20 869, internet address: https://adr.coi.cz/cs.

European Consumer Centre Czech Republic, with registered office at Štěpánská 567/15, 120 00 Prague 2, internet

address: https://evropskyspotrebitel.cz, is a contact point according to the regulation of the European Parliament and

Council (EU) No. 524/2013 of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC)

No. 2006/2004 and Directive 2009/22/EC (regulation on online dispute resolution for consumers).

When resolving disputes between the seller and the customer under the purchase contract, it is also possible to use the solution platform.

online disputes at https://ec.europa.eu/consumers/odr.

In this context, we are obliged to send you to our email address shop@pelek.eu .

We always try to resolve any misunderstandings arising from our contract by mutual agreement.