Complaints/Dispute Resolution

Czech Trade Inspection, located at Štěpánská 567/15, 120 00 Prague 2, ID number: 000 20 869, internet address: https://adr.coi.cz/cs.

European Consumer Centre Czech Republic, headquartered at Štěpánská 567/15, 120 00 Prague 2, internet

address: https://evropskyspotrebitel.cz, is a contact point according to the regulation of the European Parliament and

Council (EU) No. 524/2013 of May 21, 2013, on the online resolution of consumer disputes and amending Regulation (EC)

No. 2006/2004 and Directive 2009/22/EC (regulation on the online resolution of consumer disputes).

In resolving disputes between the seller and the customer from the purchase contract, the use of the solutions platform is also possible

online disputes at https://ec.europa.eu/consumers/odr.

In this context, we are obliged to send you to our email addressshop@pelek.eu.

We always try to resolve any misunderstandings arising from our contract by mutual agreement.